Water Utilities

  1. Water Utilities Mission
  2. Water & Sewer Rates
  3. Watering Schedule  & Restrictions
  4. Contact Us

The Water Utilities Department consists of four divisions; Drinking (potable) Water, Wastewater, Pretreatment and Laboratory Services.  All department employees are committed to delivering a safe and abundant supply of potable water sufficient to meet the needs of each of our customers at the lowest practical costs.  Our utility also has the parallel mission of transporting customer wastewater to treatment facilities at the lowest practical costs. To that end, we remain vigilant in meeting the challenges of source water protection, water conservation, and community education.

The City of Garland has always been an independent and self-reliant community. Take pride and learn more about the history of our great City by scrolling through our award winning story map to see how our water 
story started and how we get it done today!

How to Turn Off Your Water at the Meter

REQUEST SERVICE OR REPORT AN ISSUE

To request water/wastewater maintenance or to report an issue online, visit Garland eAssist. You can also report a violation of any current water use restrictions.  

For water and wastewater emergency service, urgent maintenance requests, industry/commercial discharge reporting or taste and odor concerns, call 972 205-3210 or email Waterops@GarlandTX.gov.  Our control center operates 24 hours a day, 365 days a year.

UTILITY CUSTOMER SERVICE

For information about utility accounts, billing, credit information, and payment locations visit the Utility Customer Service website or call the main number for Customer Service at 972-205-2671.

For Emergency Power Outages call 972-205-3000 (24 Hours) or visit the Garland Power & Light website

LINE LOCATES

For City of Garland water and sewer line locates, please contact Texas 811 2 days before digging. You can visit the Texas 811 website or call 811. Line location services are provided for water and wastewater (sewer) mains only. Line locates for service lines (laterals) and lines on private property are not provided through the city.